1. Introduction

1.1. HelloWorld Online Education Pte. Ltd. and its affiliates, subsidiaries, related and/or associated companies (hereinafter referred to as“We” or “Us”) provides a variety of products and services on the Internet, including but not limited to, online tutoring services (hereinafter referred to as “products and/or services”). We offer and provide our products and/or services on various platforms, which include but are not limited to, websites and mobile apps we operate (hereinafter referred to as “platforms”).

1.2. The course you are registering for (hereinafter referred to as “course”) shall be provided by us in accordance with the terms of this Course Service Agreement (hereinafter referred to as the “Course Service Agreement”). If you do not wish to be bound by these terms, you must stop using and accessing our products and/or services and platforms immediately, which includes not registering for the course.

1.3. If you complete the registration for the course, you will be taken as having read, understood, and accepted the contents of this Course Service Agreement. The agreement will form a legally binding contract between you and us, and you agree to abide by and be bound by the terms of this contract.

1.4. If you are considered a minor without capacity for entering into contracts according to the laws of your home country, you should obtain the guidance and consent of your parent or guardian before using and accessing our products and/or services and platforms.

2. Course sessions

2.1. We generally provide courses conducted by teachers, who are our independent contractors. You will find specific details relating to the course you are registering for on the course details page during the registration process.

2.2. There is one type of session for the paid courses we conduct: open livestreamed sessions that are conducted to a mass audience (hereinafter referred to as “paid livestreamed sessions”).

Upon successful registration and payment for the course, you will be provided with paid livestreamed sessions. In order to provide better service for you, video replay is also supported. You can find more details of courses on the course details page.

2.3. Courses have an expiration period, which will be made known to you at the time of registration.

2.4. We may from time to time amend the structure, format, requirements and all other aspects of our courses at our sole and absolute discretion. If we do so, we will publish the amendments on our platforms, including, but not limited to, the course details page of the courses to which the amendments apply. We may also use reasonable efforts to notify you of such amendments. In any case, it is your responsibility to review the information related to our courses on our platforms regularly. Your continued use of or participation in our courses shall constitute your agreement to be bound by such amendments whether or not you have reviewed the amendments.

3. Refund and renewal

3.1. You have right to apply for a refund of the payment you have made if the first paid livestreamed session does not meet your satisfaction. Your application will be acceptable only before the second paid livestreamed session started, otherwise we will assume you accept our products and/or services and we will not accept any refund.

3.2. If a session you booked cannot be substantially conducted because of difficulties, constraints, or reasons arising on our end, we will arrange additional session for you need.

4. Your obligations

4.1. You hereby undertake to comply with the following when using or participating in our courses:

4.1.1. To pay us course fees on time in installments as your choice (one month each) through the official payment modes and channels maintained by us from time to time. Official payment channels include but are not limited to: Hawo Online Training L.L.C-FZ

4.1.2. Agree that we will automatically deduct fees when each payment is due.After each installment fee is paid, we will notify you via text message of the next payment time.If you want to cancel automatic fee deduction,you may contact our online customer service.

4.1.3. Not make any payment directly to or enter into any private transaction with our staff, affiliates, independent contractors, teachers, or any other person associated with us.

4.1.4. To ensure that you have the necessary and requisite hardware, software, Internet connection, and all other devices, equipment, or programmes required to access, use, and participate fully in the course.

4.1.5. Not to publish, post, or communicate content that damages, or that you ought reasonably know would damage, our reputation or the reputation of our staff, affiliates, independent contractors, teachers, or any other person associated with us.

4.1.6. To treat staff, affiliates, independent contractors, teachers, or any other person associated with us with respect, and not to publish, post, or communicate content that is improper, offensive, indecent, obscene, harassing, insulting, abusive, threatening, violent, explicit, irrelevant, immoral, pornographic, obscene, contrary to prevailing social moral standards, or illegal or unlawful under any applicable law or regulation;

4.1.7. Not to collect, inquire, or obtain personal information about other users and about our staff, affiliates, independent contractors, teachers, or any other person associated with us or to deal with such personal information in any way other than for purposes reasonably associated with your use or participation in the course.

4.1.8. Not to transfer or lend your account to others. If we take the view that your account is being accessed or used by multiple people, we may cancel your account without any refund to you. If you discover that your account has been compromised or accessed by another person, or if you have reason to believe so, you must immediately notify us of this and provide us with all details of this that are within your knowledge. If you do not notify us and your account is eventually used for illegal or unlawful activities, in a way that breaches this any prevailing agreement between us, or in a way that causes loss, damage, or harm to a third party, we may hold you responsible for the above consequences. However, we may still hold you responsible and take action against you even if you give us notification in accordance with this paragraph.

4.1.9. Not to transfer, share, lend, or transmit materials we provide as part of the course, including but not limited to textbooks, worksheets, notes and/or exercises in any form, to any other third party.

4.1.10. Not to purchase or register for courses through any other channel apart from the official registration channels made available by us on our platforms.

4.1.11. Not to, both during and after your use of our products and/or services or accessing our platforms, by any means, directly or indirectly or by yourself or through others, instigate, persuade, encourage, incite, or solicit our personnel or anyone whom you ought reasonably know to be our personnel to terminate their contractual relationship with us. If you breach your obligations under this paragraph, we may take legal action against you and seek damages and/or injunctive relief to the maximum extent permitted under applicable law.

4.2. If you breach any of the rules set out at paragraph 4.1 above, or if we reasonably believe that this has happened, we may cancel, restrict, or suspend your use of the products and/or services or your access to our platforms without having to first notify you and without any refund to you.

5. Our obligations

5.1. We hereby undertake to comply with the following when providing our services to you:

5.1.1. We may, from time to time, use the information available and made known to us to determine your learning level, standard, and expectation with a view of recommending suitable and appropriate courses and sessions to you.

5.1.2. To maintain our products and services and platforms so that courses can be delivered to you smoothly.

5.1.3. To respond to any request or enquiry from you relating to your use of and participation in our courses in a reasonably timely manner.

5.1.4. To select and deploy teachers who meet the requisite qualifications and requirements.

5.1.5. To adhere to conventions of language learning, regularly optimise and improve our courses, and to take into account different learning stages and levels between participants so as to enhance your learning experience.

6. Terminations and refunds

6.1. By signing this Agreement, we reach the consensus that this Agreement shall be  fully and completely performed. Except for the situation describes in section3.1,no refunds nor early termination accordingly.

7. Data privacy

7.1. We are aware of the importance of personal data to you, and will take all reasonable steps to protect the security of your personal data.

8. Intellectual property

8.1. When you use our products and/or services, you may upload, publish, create, or communicate content through or products and/or services or our platforms. Such content may include, without limitation, text, images, sound, music, video, software and programmes (hereinafter referred to as “published content”). Unless there is evidence to the contrary, you shall own all intellectual property rights to the published content. However, you shall grant us a worldwide, non-exclusive, permanent, irrevocable, and royalty-free licence to deal with the published content in the following manners:

8.1.1. store, use, publish, copy, modify, adapt, translate, create derivative works out of, disseminate, perform, transmit, and display the published content;

8.1.2. incorporate all or part of the published content into any other form of work, media or technology; or

8.1.3. sublicense the published content to other third parties in any way and on any terms we deem fit.

8.2. Unless otherwise provided for in this Agreement or otherwise agreed upon between you and us, the copyright, patents, trade marks, registered designs and all intellectual property rights in our products and/or services and on our platforms belong to us or our affiliates. “Affiliates” as used in this Agreement mean any entity in any part of the world that is our subsidiary, parent company, related company, or otherwise associated with us in any way. You shall not, without our prior written permission, use or deal with our intellectual property in any way.

8.3. The trademarks, logos and service marks (hereinafter collectively referred to as “marks”) displayed in our products and/or services or on our platforms are the our property or the property of other third parties, and all rights to the marks are expressly reserved by us or the relevant third parties.  You shall not use or deal with any marks without the prior written consent of us or such third party. We and our affiliates will aggressively enforce our intellectual property rights to the fullest extent of the law.  

9. Changes and additions to this Course Service Agreement

9.1. We may change this Course Service Agreement from time to time by publishing the new version on our website. If we do so, we will use reasonable efforts to notify you that the Agreement has changed. In any case, it is your responsibility to review this Agreement regularly. Your continued use of our products and/services or of our platforms, or continuing to communicate or engage with us following the effective date of any revisions to this Course Service Agreement, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.

10. Severability

10.1. If any provision of this Course Service Agreement is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, this Course Service Agreement shall continue in force save that such provision shall be deemed to be deleted.

11. Assignment

11.

11.1. You may not assign this Course Service Agreement or any of its rights or obligations under this Course Service Agreement to any party.

11.2. We may, by notice in writing, assign all of our rights and interests relating to or in connection with this Course Service Agreement to a third party (hereinafter referred to as the “transferee”) without your consent.

11.3. Without prejudice and in addition to the right under paragraph 11.2 above, we may, by notice in writing, transfer and/or novate all of our rights, interests, obligations and liabilities relating to or in connection with this Course Service Agreement to the transferee, and you shall not withhold your consent thereto. For the avoidance of doubt, you hereby consent to (a) the assignment of all our rights relating to or in connection with this Course Service Agreement, (b) the assumption by the transferee of all our liabilities relating to or in connection with this Course Service Agreement, (c) the release of all our obligations elating to or in connection with this Course Service Agreement, and (d) the transferee taking our place as if it were named in all documents relating to or in connection with this Course Service Agreement as a party thereto in place of us, in each case with effect from such effective date as may be informed in the any notice we give.

12. Notices

12.1. We may serve you notices under this Course Service Agreement in the following ways:

12.1.1. publishing a general announcement or notice on any of our platforms;

12.1.2. sending a message to your account on any of our platforms;

12.1.3. sending a message to you through any email, social-media, or instant-messaging service you indicated as being owned or controlled by you when you register for an account with us or when you update your personal information with us; or

12.1.4. text messages to your mobile phone, letters, or telephone calls.

12.2. You may serve us notices under this Course Service Agreement or contact us using the following details:

Address: 60 PAYA LEBAR ROAD #12-03 PAYA LEBAR SQUARE SINGAPORE 409051

Email address: [chanpinbu@51talk.com]

13. Applicable law and dispute resolution

13.

13.1. This Course Service Agreement shall be governed by the laws of Singapore.

13.2. Any dispute arising out of or in connection with this Course Service Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this paragraph. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.